Home > Health > Coronavirus Advice and Support

Coronavirus Advice and Support

A number of advice and support services are available in this area during the coronavirus pandemic. Details are as follows:

PINK Orange Initiative - Food kits delivered around Suffolk and Great Yarmouth's NR30/NR31 postcodes

Lowestoft based non-profit organisation Access Community Trust are battling food poverty for free school meal families during the coronavirus pandemic, with their development of the PINK Orange initiative. Delivering healthy, nutritional ingredient kits, creating a number of family meals throughout each week, to those in need around Suffolk and Great Yarmouth’s NR30/NR31 postcodes. PINK Orange are encouraging anyone who is local and in need of support to sign up for the free service which is remaining operational and are helping anyone who needs provisions. For a better understanding of what this service is about, the PINK Orange Initiative winter video has all the information needed. Click here to register and for further information. 

'Home But Not Alone' - Suffolk County Council and partners support

The ‘Home But Not Alone’ campaign aims to connect people and groups who want to volunteer in their communities with neighbours who are most in need. All details and offers of support can be logged and matched using a new app, Tribe Volunteer, and the freephone helpline 0800 876 6926 will be staffed from 9am to 5pm, seven days a week.. Click here for more information.

Suffolk Refugee Support

Offering a telephone service on 01473 400785 on a Monday, Tuesday and Friday 9.30am - 4.30pm (their normal drop in hours) for refugees and asylum seekers. Clients will be asked to provide their name, number and a reason for calling and then a designated member of the advice team will call them back.

Suffolk Refugee Support is also regularly calling those clients who they believe are most vulnerable and thinking and working towards remote ways to continue to engage those clients who had been attending their groups.

Advice for visa applicants is available here: https://www.gov.uk/guidance/coronavirus-covid-19-advice-for-uk-visa-applicants-and-temporary-uk-residents

Suffolk Coalition of Disabled People

Is offering a telephone contact service – for people who are disabled, carers or anyone in isolation that wants someone to chat to. They can be contacted via the methods below, Monday - Saturday 8am - 8pm:

Tel: 07718 563751

Email: Enquiries@scodp.org.uk

Contact page of the website: www.scodp.org.uk/contact

They will be able to call people back so long as they have an individual's name and telephone number – they do not need other details.  They are also happy to accept referrals if given the permission to pass on the above details.

Suffolk Police

The Neighbourhood Partnership Team at Suffolk Police are aware of the wider impact of the Coronavirus on its communities. From a policing perspective, please be assured that their role remains the same. Police officers and police staff will continue to protect the public, investigate crime and bring offenders to justice.

The control room staff will continue to assess every incident reported to the police and will deploy resources accordingly. As you would expect, priority will be given to incidents where the public are at imminent risk of harm.

The police would like to reassure the community that they will continue to have measures in place to ensure the most vulnerable people in the community are protected.

Like other organisations, the police are experiencing increased demand on its services. They would encourage the public to use online reporting wherever possible for non-urgent reports.  If this is not possible, please use 101. However, if an incident is taking place at the time this should be reported immediately on 999.

Although community engagement officers are not currently able to carry out their normal role with face to face public engagements, they will still be undertaking their work on the telephone and on social media.


The police's diverse communities coordinator, Ginny Shoesmith is also still available for you to contact.


Suffolk Healthwatch

Suffolk Healthwatch has direct communication with commissioners and providers of local services, including senior NHS and social care leaders. They can share the things people tell us to help them adapt what they are doing to tackle coronavirus in Suffolk.

This virus is new territory for the NHS and social care services. No one knows exactly how it will impact on the delivery of local care, but people will have different experiences depending on their needs and the severity of their symptoms.

Suffolk Healthwatch is interested in hearing about how this virus outbreak may be changing the way in which you access local services, particularly if you rely on them for regular care. You can also tell them about how services responded to you if you have become unwell with COVID-19 symptoms.

Feeding back is simple and the easiest way is to use the Feedback Centre. You can also call on freephone 0800 44 88 234 or email info@healthwatchsuffolk.co.uk.

Please be considerate when you are visiting services and follow NHS advice. We all need our health and care providers to remain safe in order that they can look after us.

Advice and support for carers

Suffolk County Council is offering advice and support for carers, via the telephone on 0808 800 4005 or email: customer.first@suffolk.gov.uk

Suffolk Family Carers is also available for advice and support, via the telephone on 01473 835477 or email: enquiries@suffolkfamilycarers.org

The Carers UK website has advice for creating a contingency plan, visit https://www.carersuk.org/help-and-advice/practical-support/planning-for-emergencies for further advice.

East Suffolk Council

Support can be requested from East Suffolk Council through the following link: https://my.eastsuffolk.gov.uk/service/Covid_19_communities_referral or by telephoning 0333 0162 000. If you are part of an existing community group, or looking to set up a community group, to offer practical local support for vulnerable members of your community during the coronavirus pandemic, East Suffolk Council has community grants funding available and may be able to help you. Please use the following link for further advice: https://www.eastsuffolk.gov.uk/community/community-grants-and-funding/

Support for the elderly

The Silver Line - Is a free confidential helpline providing information, friendship, and advice to older people. Open 24 hours a day, every day of the year. Call 0800 470 8090 or visit https://www.thesilverline.org.uk/

Support for Businesses

The Government has set up a dedicated helpline for businesses affected by the coronavirus pandemic. Please telephone 0800 024 1222 or visit https://www.gov.uk/government/organisations/hm-revenue-customs/contact/coronavirus-covid-19-helpline for further advice.

Business in the Community (Lowestoft branch) - National Business Response Network identifies national and local community needs from community groups, schools, local authorities, local resilience bodies, charities and alliances such as the British Red Cross Voluntary and Community Sector Emergencies Partnership and small businesses.
The National Business Response Network is already delivering business support to direct to communities. FareShare is a charity aimed at relieving food poverty and reducing food waste in the UK. It does this by rescuing good quality surplus food that would otherwise have gone to waste and sending it to almost 11,000 charity and community groups across the United Kingdom. Visit www.bitc.org.uk for more information.

Universal Credit assistance

For assistance with your Universal Credit claim you can call the Citizens Advice Bureau for free on 0800 144 8444, or visit citizensadvice.org.uk/helptoclaim for online support.

Own Language Support

GYROS is a local organisation who can offer advice and support to those for whom English is a second language. Please visit their website https://www.gyros.org.uk/ for more information or call 01493 745260.

Evictions and housing support and advice

Shelter can offer advice and support to those facing eviction, or seeking a place to stay during the coronavirus pandemic. Please visit 

https://england.shelter.org.uk/housing_advice/coronavirus for more information.

Government and NHS advice for staying safe when accepting help from others

This document contains some  important information about how to stay safe whilst accepting help from others.


 General Advice from Public Health England